If our couriers arrive at your address and no-one is available to receive your order, we will either:

• leave your order in the location you requested (if you have indicated so on your order); or
• return your order to the depot for re-delivery.

We will notify you by text and/or by email when your order is delivered or returned to the depot. 

If your order needs to be re-delivered, our Customer Experience will contact you to organise an appropriate day for re-delivery.